Observation Form Macayo Location*Select LocationAhwatukeeASU TempeAvondaleChandlerGlendaleGoodyearLitchfield Park (Buckeye)Mesa DobsonQueen CreekScottsdaleSuperstition SpringsSurpriseSubmitted By* Position (ex: DO/GM/AM)* Contact Number*Date of Observation* MM slash DD slash YYYY Travel PathsMODs are completing travel paths (monitoring staffing levels, communication, lighting, music, etc.)* Yes No MODs are addressing the Big 5 (Experience at Table, Product Quality, Safety, SOS, Cleanliness)* Yes No Notes & Feedback to MODs on Travel Path section* LaborAre MODs aware of WTD sales and labor performance (Owning the P&L)?* Yes No Can the GM and MOD speak to the changes they made to impact results? (Moving the Needle)* Yes No Did the MODs "right size" the shift to meet business demand? (Moving the Needle)* Yes No Are Trainers being utilized to help zone leadership?* Yes No Do the MODs know where they sit with current Hiring Needs?* Yes No Notes & Feedback to MODs on Labor section* CleanlinessIs parking lot clear of trash? Landscaping in good condition?* Yes No Is the host stand organized and clean?* Yes No Are service stations organized and clean?* Yes No Notes & Feedback to MODs on Cleanliness section* Restaurant Appearance & AmbianceDoes lighting match the daypart? (Lowered at night, up during the day)* Yes No Is music at appropriate levels? (Higher in bars and nighttime)* Yes No Notes & Feedback to MODs on Restaurant Appearance and Ambiance section* Guest ExperienceAre FOH team members meeting Ultimate Kind Guest Service guidelines?* Yes No Are third party tablets in service mode and accepting orders?* Yes No Is FOH actively prebussing?* Yes No Are hosts greeting and thanking all guests as they arrive and leave the building?* Yes No Are all teammates in proper uniform?* Yes No Notes & Feedback to MODs on Guest Experience section* Table/Bar ExperienceHow long did it take to visit table once sat?* How long did it take to deliver drinks?* How long did it take to place POS?* How long did it take for appetizers and entrees to be delivered?* How long did it take Server/Bartender to check back?* How long until the table was prebussed?* How long until check was delivered?* Notes & Feedback to MODs on Table/Bar Experience section* Security & TrainingIs Manager office and all back doors locked and secured during all hours?* Yes No Are MODs abiding by company procedures with cash handling? (ex: cash drawers counted down, bank at signed out level, MODs signing off on transfer of MGR funds)* Yes No Cut gloves being worn by BOH and Bartenders when using a knife* Yes No Notes & Feedback to MODs on Security & Training section* Marketing MaterialsAre Dinner Menus in good condition with back ups in office?* Yes No Are Lunch Menus in good condition with back ups in the office?* Yes No Are Gluten Free / Vegetarian Menus in good condition?* Yes No Are Menu Stands in good condition, correct order, returned to 1st page?* Yes No Are Kids Menus folded with crayons inside the fold?* Yes No Are Takeout Menus folded in tri-fold and setup in lobby?* Yes No Are Promo Menus in good condition and being handed to guests directly?* Yes No N/A Are A-Frame Stand(s) in designated location with correct side facing guests entering, guests exiting?* Yes No Are Lobby Sign(s) current and located in designated location?* Yes No Are VIP eClub / Comment Cards setup on branded clipboards with extras available at all Service Stations?* Yes No Are Flyers setup on branded clipboards with extras available at all Service Stations and Takeout Station?* Yes No Is Communication Board up to date with all current materials?* Yes No Is Chalkboard showing clean design following the "billboard rule"?* Yes No Any issues with Restaurant Signage? ie: vinyl graphics, lights in exterior signage, replacements needed* Yes No Pop Quiz Time!Pop Quiz 1: Teammate on prep recipe, plate presentation, bar recipe, latest Yelp review, upcoming promotion)* Pop Quiz 2: Teammate on prep recipe, plate presentation, bar recipe, latest Yelp review, upcoming promotion)* Pop Quiz 3: Teammate on prep recipe, plate presentation, bar recipe, latest Yelp review, upcoming promotion)* Notes & Feedback to MODs on Pop Quizzes section* Overall FeedbackReview this observation with MOD and GM* Mark Complete Discuss wins, roadblocks and learnings to quickly adjust for future shifts* Mark Complete Review previous Observation Forms to note improvements and opportunities* Mark Complete Discuss new opportunities for team to adjust/improve* Mark Complete Add calendar reminders to note the timing of next observation visit* Mark Complete Picture(s) Drop files here or Select files Max. file size: 150 MB.
