Question 1

Q: Is there a cost to upgrade?

Accepted Answer

A: No! There is no cost to upgrade to loyalty and join Rita Rewards!

Question 2

Q: How do I earn Rita Rewards points?

Accepted Answer

A: Earn (3) points for every $1 spent in-store, through our mobile app or online ordering. Points based on subtotal, tax + tip not included.

Question 3

Q: Are there purchases that I won’t earn points for?

Accepted Answer

A: Yes, gift card purchases, eCommerce orders, Special Events, Catering orders, in-store banquets, Food Truck orders are not included in accrual. For gift cards, points are accrued when the gift card is used as payment.

Question 4

Q: Can I earn points on orders placed through 3rd Party Delivery Services like DoorDash and UberEats?

Accepted Answer

A: No, orders made directly through their apps are not eligible to receive Rita Rewards points or redeem rewards. Order online directly from our website or mobile app to make sure you don’t miss out on any points!

Question 5

Q: How do I access my account & points?

Accepted Answer

A: Log In to your Rita Rewards account on our Guest Website (https://macayo.myguestaccount.com/en-us/guest/accountlogin)or through our mobile app

Question 6

Q: How do I update my password?

Accepted Answer

A: You can reset your password using the “Forgot Password” function on the Log In (https://macayo.myguestaccount.com/en-us/guest/accountlogin)page

Question 7

Q: I forgot to tag my account on my recent transaction, can I still receive credit?

Accepted Answer

A: Yes, of course! Please contact us at ritarewards@macayo.com (mailto:ritarewards@macayo.com)with a copy of your receipt and any details on your visit.

Question 8

Q: How do I redeem Rita Rewards?

Accepted Answer

A: Log In to your Rita Rewards account on our Guest Website (https://macayo.myguestaccount.com/en-us/guest/accountlogin)or through our mobile app. Cash in points for desired reward to be added to your wallet, present loyalty number, phone number or temporary code to add to your receipt during dine-in visit or online experience.

Question 9

Q: Can I use more than (1) reward per visit?

Accepted Answer

A: No, rewards and exclusive discounts cannot be combined with any other offers or discounts.

Question 10

Q: Do my points expire?

Accepted Answer

A: Yes, points will expire in the event of one-year of inactivity.

Question 11

Q: Do my rewards expire?

Accepted Answer

A: Yes, rewards will expire if not redeemed within thirty days of point conversion. Please make sure you are ready to redeem your reward before you convert your points.

Earn 3 Points for Every $1 You Spend

The More Points You Earn, More Rewards You’ll Enjoy!
Rita Rewards Members receive News & Exclusive Offers every month.
Receive a FREE Appetizer just for signing up! No cost to sign up.

Email Only Members

Receive Macayo News + Upcoming Events & Promotions

HOW IT WORKS

CHIMI, CHIMI SHAKE!

QUESTIONS? We have Your Answers!

Q: Is there a cost to upgrade?

Q: How do I earn Rita Rewards points?

Q: Are there purchases that I won’t earn points for?

Q: Can I earn points on orders placed through 3rd Party Delivery Services like DoorDash and UberEats?

Q: How do I access my account & points?

Q: How do I update my password?

Q: I forgot to tag my account on my recent transaction, can I still receive credit?

Q: How do I redeem Rita Rewards?

Q: Can I use more than (1) reward per visit?

Q: Do my points expire?

Q: Do my rewards expire?

For any additional questions, please email us at
ritarewards@macayo.com.

Earn 3 Points for Every $1 You Spend

The More Points You Earn, More Rewards You’ll Enjoy! Rita Rewards Members receive News & Exclusive Offers every month. Receive a FREE Appetizer just for signing up! No cost to sign up.

Email Only Members

Receive Macayo News + Upcoming Events & Promotions

HOW IT WORKS

CHIMI, CHIMI SHAKE!

QUESTIONS? We have Your Answers!

Q: Is there a cost to upgrade?

Q: How do I earn Rita Rewards points?

Q: Are there purchases that I won’t earn points for?

Q: Can I earn points on orders placed through 3rd Party Delivery Services like DoorDash and UberEats?

Q: How do I access my account & points?

Q: How do I update my password?

Q: I forgot to tag my account on my recent transaction, can I still receive credit?

Q: How do I redeem Rita Rewards?

Q: Can I use more than (1) reward per visit?

Q: Do my points expire?

Q: Do my rewards expire?

For any additional questions, please email us at ritarewards@macayo.com.

The More Points You Earn, More Rewards You’ll Enjoy!
Rita Rewards Members receive News & Exclusive Offers every month.
Receive a FREE Appetizer just for signing up! No cost to sign up.

For any additional questions, please email us at
ritarewards@macayo.com.